Shipping policy
ORDER PROCESSING
Please allow 3–4 business days for us to process your order. Once your order has been processed, you’ll receive an email within 48–72 hours confirming that it’s on the way.
When your order is ready for delivery, you’ll also get an email with real-time tracking information via the Shop app.
SHIPPING
Flat Rate Postage (Australia)
Orders are posted within 3–4 business days using Australia Post. Please refer to the Australia Post website for current delivery times.
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Standard: 4-7 business days (after processing)
International Shipping (New Zealand)
Orders are shipped within 3–4 business days using Australia Post International services. Please allow for additional transit time once your order has left us.
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Standard International Shipping: 7–14 business days (after processing)
Shipping rates are calculated at checkout. Please note that delivery times may vary depending on customs processing and local postal services. Customers are responsible for any customs duties, taxes, or fees charged by New Zealand authorities.